Refund & Return Policy

Custom Nature of Work

Due to the permanent and personalized nature of embroidery, all sales are final. We do not offer refunds, returns, or exchanges for "change of mind" or if the customer dislikes a font, design, motif, or color they previously approved.

Error Correction

In the rare event that Heatherly Handmade makes a factual error that deviates from the approved design (e.g., misspelled name or wrong color), we will provide a correction or a credit toward a future service at our discretion.